COLLECTION OF PERSONAL DATA
Epsilon Informatics collects and processes data exclusively for legal purposes and smooth functionality of our site. Our Company offers to its customers and Internet users the best possible experience. Some data are offered to us directly from our customers and our Internet service users, whereas other are indirectly recorded.
In the data collected the following may be included:
Payment data: We collect all the necessary data needed to complete the payment of our customers in case of e-bying, such as the credit card number, or the security code of the payment method used.
Troubleshooting and help data: When our customers communicate with Epsilon Informatics for troubleshooting and support, we collect data regarding their customers and other details concerning the incident described. In this procedure, data of communication, identity check, communication content with the company, and the client’s engagement with us are also recorded.
PERSONAL DATA USE
Epsilon Informatics uses the data collected exclusively for the following purposes:
- 1. To conduct its professional activities in the best possible way and to improve the quality of products and services offered (including customization of products).
- 2. For communication purposes including e- mail advertisements of promotion through phone calls (commercial marketing, offers, etc.)
The data collected are not shared in any way with legal entities or any natural person. Only after the customer’s consent upon completion of any transaction or service will the company share these data with banks and other institutions which process payment exchange and transactions or offer other credit services dealing with fraud protection and decrease of a financial risk. These data include for example the completion of a transaction between the customer and the company.
The company may access, transfer, reveal and keep personal data when we believe in good faith that this is necessary for the following reasons:
- The compliance of the company with the current legislation, our response to a legal procedure which comes from the Police or other State and legal authorities.
- Function and maintenance of security of products including prevention or assault in our PC systems or networks, or any attempt of violation and rights protection of the owner Epsilon Informatics
DURATION OF PERSONAL DATA PROCESSING
Storing and processing of clients and internet users’ data is exclusively done as is complied by the Law, or according to the clear consent of the users, only for the time needed to fulfil the reasons for processing as stated earlier, or until the user disagrees with the use of his data from Epsilon Informatics, or until the consent given is withdrawn. Nevertheless, when it is demanded by the law, our company will retain the customers’ personal data for longer time, or when these data are needed so as our company defend or demand itself in view of a legal dispute.
LOCATION OF DATA PROCESSING
Headquarters and location of Epsilon Informatics is in Greece. As a result all processing made in our company are within the Greek soil.
ACCESS AND CONTROL IN CUSTOMERS’ PERSONAL DATA
Users of services and products of Epsilon Informatics can ask any given minute information in relation to their personal data and ask for their correction or deletion. Epsilon Informatics can delete the data only in case of absence of legal obligation or if there is no other legal right on the company’s behalf to keep them. If there is a deletion of a user’s data then Epsilon Informatics cannot continue offer its services to this user, when there is a call for this use. In case that Epsilon Informatics uses the personal data of a user under the latter’s consent, or in case of a collaboration, the user can ask for a copy of his data. Finally, users can ask by the company to hold back any process of their data in the following cases:
- When the data kept by the company are false
- There is no legal fundamental basis for these data to process on behalf of Epsilon Informatics and the user can ask for the limitation of their process.
For any demand or clarification needed, users can communicate through the following email address at the bottom end of the page, and they can define the information and the process activity needed and related with their demand, the formation of their data and if they want to be sent directly to them or to other receiver. This demand will be carefully examined, and we will discuss with the user the best possible way to make it happen.
Executive in control of data processing is Epsilon Informatics, located in the following address: Markou Botsari str. 125, Ionias 63, Thessaloniki, 544 53, Tel. 2319 999 777.
Data protection officer for Epsilon Informatics is Mr. Christos Kalouptsoglou. You can communicate by sending your email in the following e-mail address: firstname.lastname@example.org.
CHANGES IN CURRENT POLICY
Epsilon Informatics can modify the current GDPR statement in order to address the up – to – date practices of personal data protection. When we make any modifications and alterations in the current statement, we will inform the date of update in the top of this page. We urge you to visit this page in order to inform yourselves in relevance to the way our company protects your data.
QUESTIONS ABOUT THE POLICY AND ITS IMPLEMENTATION
Epsilon Informatics has pledged to protect your personal data on the web. If you have any questions or comments related to the use of your personal data you can come in contact with us in the address aforementioned. You can also use the same address to comment on any objections you may have in relation to our compliance with the GDPR statement on the web. On this website the term "our company" refers to the Epsilon Informatics.